FAQ

Cookorium is a premium kitchenware retailer specialising in European-crafted products that combine style with functionality. From heritage Belfast sinks to contemporary brass taps, we deliver quality craftsmanship worldwide (excluding some Asian and remote areas).

Our products blend timeless design with practical innovation. Whether it’s a hand-finished ceramic sink or sensor-activated taps, each item is selected to elevate your kitchen experience while maintaining the highest standards of European craftsmanship.

Our Belfast kitchen sinks and taps are sold separately to allow for customisation. However, we offer curated bundles – look for “Complete Sink Solutions” on product pages or contact our team for personalised recommendations.

Most of our cabinet accessories are designed to universal standards, but we recommend checking dimensions against your existing cabinetry. For Shaker-style cabinets, we offer specialised fittings – filter by “Shaker Compatible” in the Cabinet Accessories section.

Use mild detergent and avoid abrasive cleaners. For stubborn stains, a paste of baking soda and water works wonders. All sinks come with detailed care instructions – these are also available digitally upon request.

We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed securely through encrypted channels for your protection.

Absolutely. We use industry-standard SSL encryption and never store full payment details. PayPal transactions are handled entirely through their secure platform.

Changes can be made within 2 hours of ordering by emailing [email protected] with your order number. After this window, modifications may not be possible as we begin processing immediately.

We offer two services:
✈ Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
🚚 Free Shipping (orders over £50): 15-25 business days via EMS
Note: Remote areas may experience slight delays.

We carefully prepare each order within 1-2 business days. You’ll receive dispatch confirmation with tracking details. During peak periods, a banner on our homepage will indicate any temporary processing extensions.

Yes, we deliver globally except to certain Asian countries and remote locations. At checkout, simply enter your address to confirm eligibility. Any restrictions will be shown automatically.

First, check if it’s protective film (common on stainless steel sinks). If damage is confirmed, photograph it immediately and email [email protected] with your order number. We’ll arrange replacement parts or a return.

You may return unused items in original packaging within 15 days of receipt for a full refund. Custom or assembled products (like pre-built cabinets) are exempt unless faulty. Returns must be shipped via tracked service at customer’s expense.

Email [email protected] with:
– Your order number
– Photos of the item(s)
– Reason for return
We’ll respond within 48 hours with return instructions. Please don’t ship items back without authorisation.

Refunds are processed within 5 business days of receiving returned goods. Allow 3-5 additional days for your bank to post the credit. You’ll receive email confirmation at each stage.

All taps include detailed installation guides. For complex installations (like sensor taps), we provide video tutorials on our website. Still unsure? Email photos of your sink configuration to [email protected] for tailored advice.

First, check the sink waste system (we include troubleshooting diagrams with all plumbing kits). If issues persist, email the appliance model number and a description of the problem. Our team has extensive experience with European appliance integrations.

For queries not covered here:
📧 Email: [email protected]
📍 Address: Blanco Shop, 53 Ivegate, Bradford, GB BD5Q 7AR
(Note: This is not a physical store – visits by appointment only)