At Blanco Shop (Cookorium), we take as much care with our returns policy as we do in crafting our premium European-designed kitchen products. Should any item not meet your expectations, we offer a straightforward returns process to ensure your complete satisfaction.

Our Returns Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all packaging intact. Please note:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable
  • Refunds will be issued to the original payment method

Non-Returnable Items

Due to hygiene reasons and product specifications, the following items cannot be returned:

  • All kitchen sink taps (Belfast Sink Taps, Black Kitchen Taps, Brass Kitchen Taps, Kitchen Mixer Taps, Kitchen Sensor Taps)
  • Filters & Cartridges
  • Kettle Taps
  • Any products that have been installed or used

We make exceptions for faulty or incorrectly supplied items – please contact us immediately if this occurs.

How to Return an Item

Step 1: Request a Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Blanco Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Quantity] Reason for Return: [Reason] Please advise on the return procedure. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Instructions

Within 2 business days, we’ll email you with:

  • Return authorization number
  • Shipping instructions
  • Return address (53 Ivegate, Bradford, GB BD5Q 7AR)

Step 3: Package and Ship Your Return

Please ensure:

  • All original packaging and accessories are included
  • The item is in resalable condition
  • You include the return authorization number on the package
  • You obtain proof of postage

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when processed

Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exchange Process

For exchanges (size, colour, or model changes):

  1. Follow the return process above
  2. In your email, specify you’d like an exchange and include the new product details
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange a replacement or refund at no additional cost to you

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs duties or taxes
  • Return shipping costs may be higher – we recommend using tracked services

Unfortunately, we cannot accept returns from certain Asian and remote regions due to logistical constraints.

Questions?

Our customer service team is happy to assist with any return queries. Contact us at:

Email: [email protected]
Postal Address: 53 Ivegate, Bradford, GB BD5Q 7AR

We appreciate your trust in Blanco Shop for your premium kitchenware needs and strive to make every aspect of your experience exceptional – including our returns process.