Welcome to Blanco Shop (operating as Cookorium). These Terms and Conditions govern your use of our website www.cookorium.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. Our Business

Blanco Shop specialises in premium European kitchenware, offering high-quality kitchen sinks, taps, cabinets, and accessories to discerning customers worldwide. Our products combine functional excellence with sophisticated design for the modern kitchen.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper working of the website
  • Make fraudulent purchases
  • Resell our products without authorisation

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, slight variations in colour or finish may occur due to monitor settings or natural material characteristics.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after ordering, we will notify you promptly.

3.3 Non-Returnable Items

Due to hygiene and product specifications, we cannot accept returns for:

  • All kitchen sink taps (Belfast Sink Taps, Black Kitchen Taps, Brass Kitchen Taps, etc.)
  • Filters & Cartridges
  • Kettle Taps
  • Any installed or used products

Exceptions are made for faulty or incorrectly supplied items.

4. Ordering and Payment

4.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed when payment is successfully processed.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. International customers may be subject to additional customs duties and taxes, which are the customer’s responsibility.

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and public holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

5.3 Delivery Restrictions

We currently cannot ship to certain Asian countries and remote regions due to logistical constraints. Customers will be notified immediately if their location cannot be served.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for eligible items. To qualify for return:

  • Items must be in original, unused condition
  • All original packaging must be intact
  • Customer is responsible for return shipping costs
  • Original shipping fees are non-refundable

6.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and reason for return
  2. Wait for return instructions (within 2 business days)
  3. Ship the item to: 53 Ivegate, Bradford, GB BD5Q 7AR
  4. Include the return authorization number on the package

6.3 Refund Processing

Refunds are processed within 5 business days of receiving your return. Please allow 5-10 business days for the refund to appear in your account.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Blanco Shop or its suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

Blanco Shop is not liable for any damages resulting from improper installation or use of our products beyond their intended purpose.

8.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee uninterrupted access or freedom from errors. We are not liable for any indirect or consequential damages arising from website use.

Customer Service

We’re committed to your complete satisfaction. For any questions about these terms or your order, please contact us at:

Email: [email protected]
Postal Address: 53 Ivegate, Bradford, GB BD5Q 7AR

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.